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–1 vote
600 views
Hello sorry for any grammar mistakes, english is not my first language.

I would like to ask for help with a problem.

When I log in and try to open any of my Family trees is shows this message:

--

https://www.familyecho.com/ says

"You do not have permission to view this family"

--

What should i do? Is there any way I can solve this?

Thank you.
by TsukikoNikushimi (120 points)

1 Answer

0 votes
One of the family storage servers crashed, we're working on it...
by gidgreen (12.5k points)
Thank you so much for answering so fast.

Then I apologize for disturbing you during this.

Thank you for your hard work.
Goodbye.
...