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June 25, 2026: This Q&A has just been moved to a new server. If you experience any problems, please let us know.
0 votes
628 views
I can log in and load both of my family trees, but when I do, they show up as blank, even though there are people on the tab at the left.
by devinsxdesigns (120 points)

2 Answers

0 votes

We recently made some changes to the layout engine, so it's possible there's some bug being triggered by something in your tree. Please contact us with more information about the name of the tree and the person you're clicking on, and we'll take a look: https://www.familyecho.com/?page=feedback

by gidgreen (12.5k points)
0 votes
A bug fix has just been uploaded, could you please confirm if this solves the problem?
by gidgreen (12.5k points)
Yes, today when I logged in everything seems as normal! Thank you.
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