Welcome to the Family Echo Q&A forum. In order to ask or answer questions, please ensure you sign in at Family Echo first.
Welcome to Family Echo Q&A. In order to ask or answer questions, please ensure you sign in at Family Echo first.

Before asking a question, please check the Frequently Asked Questions page.

June 25, 2026: This Q&A has just been moved to a new server. If you experience any problems, please let us know.
0 votes
436 views
I created a HUGE tree under mpalwala@gmail.com, username: mpalwala.

Since then, I cannot access it.  I keep resetting the PW since the site states the PW or UN is incorrect, but it still doesn't accept the PW your emailing me.

I created Cpalwala@gmail.com to see what format the UN should be in.  So I tred mpalwala as a username but its still not acceptng my credentials.

Can you PLEASE get me access to that account.  You have no idea how big that tree is!

Thank you.

Regards,
Nomi Palwala
by cpalwala (120 points)

1 Answer

0 votes
Please get in touch via the form on http://familyecho.com/?page=feedback and we will try and help you get access to your old account.
by FamilyEchoSupport (22.3k points)
...