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+1 vote
1.6k views
I have been using familyecho for 4 years now to create my family tree, but all of a sudden, all my information on my account has disappeared and my family could not be located. This is most inconvenient. What has happened to this data and how can I restore it? Why could familyecho not locate it?
closed with the note: Family tree reappeared.
by erisedstar30259 (5.6k points)
closed by erisedstar30259

2 Answers

+1 vote
The same thing has happened to me today - absolutely everything has just disappeared.
by johnaldo (160 points)
Mine is also gone. Hoping its just a temporary thing.
Mine has just reappeared - Phew!!
0 votes
All my information has come back; I think the problem has been resolved.
by erisedstar30259 (5.6k points)
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