My trees have stopped working; I can't access them...

Question

"This family could not currently be located. This may be due to occasional system maintenance, so please try again in a few hours."

When will I be able to access my tree, and what's the issue? Anybody else experiencing similar difficulties? Some of my trees are working and others aren't...

Comments

oh god that must be horrible

Answer 1

Hi, yeah I the same issue... Really annoying!

Comments

I have the same problem. The tree I had open stopped working, but the other ones I can still access.

Answer 2

There was a temporary server issue, it's fixed now. Sorry about that.

Comments

Same issue for me and still the same result. Not yet fixed. Two family Trees and none accessible.

Answer 3

I am having that happen to me right now.

Answer 4

I am having the same problem, I was trying to send the tree to my friend and it isnt letting me get into it.

Answer 5

We are having a problem with the family storage server and working on it. Data has not been lost.