Welcome to the Family Echo Q&A forum. In order to ask or answer questions, please ensure you sign in at Family Echo first.
Welcome to Family Echo Q&A. In order to ask or answer questions, please ensure you sign in at Family Echo first.

Before asking a question, please check the Frequently Asked Questions page.

June 25, 2026: This Q&A has just been moved to a new server. If you experience any problems, please let us know.
0 votes
324 views
I had a tree that I tried to download. It didnt download when I clicked it, so I thought I made a mistake and clicke again. When it still didn't download I jst tried closing and reopening the window- and now it just says "This family could not currently be located. This may be due to occasional system maintenance, so please try again in a few hours."

Will it eventually come back, has this happened to anyone before?
by AuntFrog (150 points)

1 Answer

0 votes
 
Best answer
Apologies, one of the family storage servers had a technical problem, it's been fixed now.
by gidgreen (12.5k points)
selected by AuntFrog
...